Frequently Asked Questions about the Surfer Bather
Q. How can I prolong the life of my Surfer Bather Bathlift?
A. We recommend that you regularly clean the Surfer Bather bathlift after use. This can be done using any domestic bath cleaner. To assist the drying of the bath lift you should leave it fully inflated with the compressor switched off. DO NOT use hot air to dry.
Q. How should I remove the Surfer Bather Bathlift from the bath?
A. Place your fingertips underneath the back two suckers and lift. Slide a towel under the back suckers to stop them re-adhering and repeat for the front two. The Surfer Bather bathlift should be free to lift out of the bath.
General FAQs
Q. Why do I have to pay VAT now? Last time I ordered I filled in a form and didn’t have to pay it.
A. After consulting with the VAT office Mangar International now has to charge VAT on all orders. Customers who are VAT exempt can fill out a short form which once returned to our Head Office will enable us to refund their VAT. Guidance on eligibility is available from the National Advice Service on 0845 010 9000.
Q. My invoice and VAT form aren't in the box with the product, where are they?
A.We send the Invoice and VAT form separately from your product, they should usually arrive a couple of days after the goods. If you have not received them within a week please call us on 01544 267674 and we will send copies.
Q. I sent the VAT from back a week ago but have not yet received my refund.
A. VAT refunds are paid in the same manner in which the order was placed. If you paid by a credit or debit card then we will credit your card to the value of your VAT. Customers who paid by cheque will receive a cheque back from us. If after a week you have not received your cheque, or refund onto your card, please call our Head Office on 01544 267674 to ensure we have received your VAT form back.
Q. Is there somewhere near me I can go to see this product?
A.There are a number of outlets around the UK that stock Mangar International’s products. Not every outlet carries every one of our products and prices may vary. For your local dealers please call Head Office on 01544 67674.
Q. Can I use my battery Airflo plugged into the mains power supply?
A.The battery Airflo will work while plugged into the mains, but it will still be running off the battery power. The batteries will charge when the Airflo is not in use but any operation will halt the charging and power will be drained from the batteries. For heavy use we would recommend that you use an Airflo Mains compressor.